Shipping policy

Shipping Policy

Last Updated: January 17, 2025

We strive to provide a smooth and efficient shipping process for all our customers in Europe. Please read the following shipping policy for detailed information on our shipping procedures.

1. Shipping Locations

We offer shipping to the following European countries:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Spain
  • Sweden

Please note that we do not ship to P.O. boxes or any locations outside of the listed European countries.

2. Processing Time

  • All orders are processed and shipped within 10 business days from the order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • We will notify you via email if there is a delay in processing your order.

3. Shipping Methods

We offer the following shipping options within Europe:

  • Standard Shipping: Delivery within 15 to 20 business days.
  • Expedited Shipping: Delivery within 10 to 15 business days.
  • Express Shipping: Next-day or 2-day delivery (depending on the country and location).

Shipping costs are calculated at checkout based on your location and the shipping method you choose.

4. Shipping Costs

  • Shipping costs are determined by the size, weight, and destination of your order.
  • The exact shipping charge will be displayed at checkout before you complete your purchase.
  • Free shipping may be available on orders over a certain amount. Please check our promotions page or newsletter for current offers.

5. Delivery Time

Delivery times for Europe typically range from:

  • Standard Shipping: 15 to 20 business days (depending on the destination).
  • Expedited Shipping: 10 to 15 business days.
  • Express Shipping: 1 to 2 business days (depending on the country).

Please note that delivery times are estimates and may be affected by external factors such as weather, customs delays, or carrier issues.

6. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to track your shipment on the carrier’s website.

7. Lost or Damaged Packages

If your package is lost or damaged during transit within Europe:

  • Lost Packages: Please contact us via email within 5 days of the estimated delivery date. We will investigate the issue and assist you in filing a claim with the carrier.
  • Damaged Packages: If your package arrives damaged, please contact us via email within 5 days with photos of the damage and your order details. We will assist you in resolving the issue.

8. Shipping Restrictions

We may not be able to ship certain products to certain locations due to carrier restrictions or local regulations. If this applies to your order, we will notify you via email as soon as possible and provide options for a resolution.

9. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us by email at:

  • Email: 2the.hart.company@gmail.com